Always use a strong, unique password and avoid reusing credentials across multiple services. Combine letters, numbers and special characters, and consider a password manager to store complex passwords securely. Never share your credentials via email or social media, and be cautious when logging in from public Wi-Fi or shared devices. Enable two-factor authentication (2FA) if available — it adds a second layer of protection beyond the password. 2FA can use SMS codes, authenticator apps, or hardware tokens. With 2FA enabled, unauthorized access becomes significantly harder even if the password is compromised.
If you forget your password, use the password recovery flow and verify your identity via the methods provided. Gamefly UG may ask for document verification to reset access in certain cases. Keep your contact details up to date to ensure smooth recovery and notification delivery.
Gamefly UG monitors accounts for suspicious behavior and may temporarily lock accounts when anomalies are detected. Common triggers include login attempts from unusual locations, rapid multiple failed login attempts, or suspicious payment activity. Temporary locks protect user funds while the account is reviewed by the security team. If your account is locked, follow the instructions in the lock notification and contact support for assistance. Provide requested verification details promptly to resolve the issue. The platform prioritizes user safety and aims to restore legitimate access as quickly as possible.
Users should also review recent activity and report any unauthorized transactions immediately. Support will guide you through dispute resolution and may require additional verification to ensure the account owner is the one requesting changes. Maintaining accurate contact information helps speed up the validation process.
Our support team is ready to assist with account access and security questions.
Contact support and follow the account recovery steps which may include identity verification to restore access.
Yes, but you may need to verify the new email and confirm ownership through security checks.
Open a support ticket with details and any relevant screenshots; the team will investigate promptly.
Immediately lock the account if possible and contact support to start an investigation.
